Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioural analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales and agile IT troubleshooting. Glassbox’s solutions are used by medium to very large enterprises globally across a wide range of verticals.
Glassbox deployed on native mobile apps caters for a wide variety of use cases by multiple stakeholders, including mobile product managers, DevOps, digital analysts and contact centers. For example, it can help with identifying exactly what technical or UX issues cause struggles and abandonment. Understanding the costs of struggles and abandonment and how various issues imp act the mobile customer journey. Identifying which issues and improvements have the greatest impact on re venue and should be prioritized. Aiding contact center agents during calls to see exactly what customers are experiencing in real time.
Glassbox is the only platform to automatically record, capture analyse 100% of traffic on native mobile apps, by injecting a single SDR into the app.
SoFi, Singapore Airlines, John Lewis, SuperDry, Admiral, Experian and manny more.